Career Advancement Programme in Conflict Resolution for Libraries
Published on June 28, 2025
About this Podcast
HOST: Welcome to our podcast, today I'm thrilled to be speaking with an expert in conflict resolution for libraries. Can you tell us a bit about your experience and why this topic is so important to you? GUEST: Absolutely, I've spent over 20 years working in libraries, and I've seen firsthand how conflict can affect both the staff and patrons. Conflict resolution skills are essential for creating a positive work environment and improving overall library experience. HOST: That's a great point. How do you think the current industry trends are affecting the need for conflict resolution training in libraries? GUEST: With the increasing focus on diversity, equity, and inclusion, it's more important than ever for library professionals to have the skills to mediate conflicts and ensure all patrons feel welcome and respected. HOST: What challenges have you faced in teaching or learning this subject? GUEST: One challenge is helping learners understand that conflict resolution is not just about resolving disputes, but also about building stronger relationships and promoting a more positive work culture. HOST: That's a great perspective. Where do you see the future of conflict resolution in libraries? GUEST: I believe it will become a core competency for library professionals, and that proactive conflict resolution strategies will play an increasingly important role in shaping the future of libraries. HOST: Thank you for sharing your insights with us today. Can you tell us a bit more about the Career Advancement Programme in Conflict Resolution for Libraries and what participants can expect to learn? GUEST: Of course! The programme covers essential communication strategies, mediation techniques, and de-escalation methods. Participants will engage in interactive workshops, case studies, and role-playing to develop stronger relationships and a more positive work environment. HOST: That sounds like a fantastic opportunity for library professionals to enhance their skills and advance their careers. Thank you for joining us today and for all the great work you're doing to promote conflict resolution in libraries. GUEST: My pleasure, thank you for having me.
