Certificate Programme in Crisis Text Line Training

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Crisis Text Line Training equips you with vital skills to support individuals in crisis. This certificate programme provides in-depth training in active listening, de-escalation techniques, and crisis intervention.

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About this course

Designed for volunteers, mental health professionals, and anyone passionate about crisis support, the curriculum covers emotional intelligence, suicide prevention, and effective communication strategies. Become a certified Crisis Text Line volunteer and make a real difference in people's lives. Learn more and enroll today!

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Course details

• Crisis Text Line's Mission & Values
• Active Listening & Empathy Skills
• De-escalation Techniques & Safety Planning
• Identifying & Responding to Crisis Situations
• Understanding Mental Health & Suicidal Ideation
• Resources & Referrals for Crisis Responders
• Self-Care & Burnout Prevention
• Confidentiality & Ethical Considerations
• Crisis Text Line Technology & Platform
• Documentation & Reporting Procedures

Career path

Career Opportunities After Crisis Text Line Training (UK)

Role Description
Crisis Support Specialist Provide immediate emotional support and crisis intervention via text, leveraging skills gained in the Certificate Programme. High demand, fulfilling work.
Mental Health Advocate Champion mental wellbeing, utilising crisis intervention and communication skills. Growing sector with excellent career progression.
Youth Counselor (Crisis Intervention) Specialise in supporting young people facing mental health challenges, utilising learned crisis communication techniques. High social impact.
Telephone/Online Counselor (Crisis) Expand crisis support expertise across multiple channels; build a robust career within mental health services. Transferable skills highly valued.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Earn a career certificate

Sample Certificate Background
CERTIFICATE PROGRAMME IN CRISIS TEXT LINE TRAINING
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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