Advanced Certificate in Social Media Crisis Management Techniques

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Social Media Crisis Management: This advanced certificate equips professionals with the skills to navigate online reputational threats. Learn to identify and respond to social media crises effectively.

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About this course

The program covers risk assessment, crisis communication strategies, and social listening techniques. Designed for communication professionals, public relations managers, and marketing executives. Develop your crisis communication plan and master social media monitoring tools. Gain practical experience through realistic case studies and simulations. Enhance your professional credibility and protect your organization's reputation. Enroll today and become a social media crisis management expert. Explore the course details now!

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Course details

• Identifying and Assessing Social Media Risks
• Crisis Communication Strategies for Social Media
• Developing a Social Media Crisis Communication Plan
• Monitoring and Listening Tools for Early Warning Signs
• Responding to Negative Comments and Feedback
• Managing Social Media During a Crisis
• Legal and Ethical Considerations in Social Media Crisis Management
• Post-Crisis Analysis and Improvement
• Measuring the Effectiveness of Crisis Response
• Case Studies in Social Media Crisis Management

Career path

Career Role Description
Social Media Crisis Manager (UK) Lead the response to online reputational threats, mitigating damage & restoring brand trust. Requires advanced crisis communication skills and social listening expertise.
Digital PR & Crisis Communication Specialist Manage online reputation & navigate social media crises, leveraging PR strategies and media relations for effective damage control. Deep understanding of SEO and social media algorithms.
Social Media Strategist & Risk Analyst (UK) Develop proactive social media strategies to prevent crises, conducting thorough risk assessments and implementing preventative measures. Expert knowledge of social media analytics.
Community Manager & Crisis Response Lead Manage online communities, engage with users, and lead the response to immediate online issues. Requires strong customer service skills and adeptness at de-escalation.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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Skills you'll gain

Crisis Identification Strategic Communication Community Engagement Content Development

Course fee

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Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN SOCIAL MEDIA CRISIS MANAGEMENT TECHNIQUES
is awarded to
Learner Name
who has completed a programme at
London School of International Business
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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