Advanced Certificate in Social Media Crisis Management Techniques
-- viewing nowSocial Media Crisis Management: This advanced certificate equips professionals with the skills to navigate online reputational threats. Learn to identify and respond to social media crises effectively.
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Course details
• Crisis Communication Strategies for Social Media
• Developing a Social Media Crisis Communication Plan
• Monitoring and Listening Tools for Early Warning Signs
• Responding to Negative Comments and Feedback
• Managing Social Media During a Crisis
• Legal and Ethical Considerations in Social Media Crisis Management
• Post-Crisis Analysis and Improvement
• Measuring the Effectiveness of Crisis Response
• Case Studies in Social Media Crisis Management
Career path
Career Role | Description |
---|---|
Social Media Crisis Manager (UK) | Lead the response to online reputational threats, mitigating damage & restoring brand trust. Requires advanced crisis communication skills and social listening expertise. |
Digital PR & Crisis Communication Specialist | Manage online reputation & navigate social media crises, leveraging PR strategies and media relations for effective damage control. Deep understanding of SEO and social media algorithms. |
Social Media Strategist & Risk Analyst (UK) | Develop proactive social media strategies to prevent crises, conducting thorough risk assessments and implementing preventative measures. Expert knowledge of social media analytics. |
Community Manager & Crisis Response Lead | Manage online communities, engage with users, and lead the response to immediate online issues. Requires strong customer service skills and adeptness at de-escalation. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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